Privacy Policy

Last Updated: January 2025

1. Introduction

1-800-DUKE-BUYS-HOUSES (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at 1800dukebuyshouses.com (the “Website”) or use our services.

Please read this Privacy Policy carefully. By using the Website or our services, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use the Website.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

Request a cash offer for your property
Fill out contact forms on the Website
Subscribe to our newsletter or communications
Communicate with us via email, phone, or other channels
Participate in surveys or promotions

This information may include:

Contact Information: Name, email address, phone number, mailing address
Property Information: Property address, property details, ownership information, property condition, photos of the property
Financial Information: Information about mortgages, liens, or other financial obligations related to the property
Identification Information: Government-issued ID or other verification documents (when required for transactions)
Communication Records: Records of your communications with us, including emails, phone calls, and messages

2.2 Information Automatically Collected

When you visit our Website, we automatically collect certain information about your device and browsing activity:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent on pages, links clicked, referring website, date and time of visits
Location Data: General geographic location based on IP address
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 5)

2.3 Information from Third Parties

We may receive information about you from third parties, including:

Public records (property records, tax records, deed information)
Real estate databases and multiple listing services (MLS)
Credit reporting agencies (with your consent)
Title companies and real estate professionals
Marketing partners and lead generation services
Social media platforms (if you interact with us on social media)

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide Our Services

Evaluate your property and prepare cash offers
Communicate with you about your property sale
Schedule property inspections and viewings
Process real estate transactions and closings
Provide customer support and respond to inquiries

3.2 To Improve Our Services

Analyze usage patterns and trends
Conduct research and analytics
Develop new features and services
Test and improve Website functionality
Personalize your experience

3.3 For Marketing and Communications

Send you information about our services
Provide newsletters and promotional materials
Notify you about special offers or updates
Conduct surveys and request feedback
Send administrative information and service updates

3.4 For Legal and Security Purposes

Comply with legal obligations and regulations
Enforce our Terms and Conditions
Protect against fraud, abuse, and security threats
Resolve disputes and troubleshoot problems
Protect our rights, property, and safety

3.5 For Business Operations

Maintain business records
Conduct due diligence for transactions
Manage vendor and partner relationships
Process payments and financial transactions

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

Title companies and escrow services
Real estate attorneys and legal professionals
Property inspection and appraisal services
IT and website hosting providers
Email and communication platforms
Marketing and advertising services
Analytics and data analysis providers
Payment processors

4.2 Business Partners

We may share information with business partners, including:

Real estate investors and buyers
Financing partners
Joint venture partners

4.3 Legal Requirements

We may disclose your information when required by law or in response to:

Court orders, subpoenas, or legal processes
Government or regulatory requests
Law enforcement investigations
Protection of our legal rights
Prevention of fraud or illegal activity

4.4 Business Transfers

If we are involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your information may be transferred as part of that transaction.

4.5 With Your Consent

We may share your information with third parties when you provide explicit consent or direct us to do so.

4.6 Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, marketing, or other purposes.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and remember your preferences.

5.2 Types of Cookies We Use

Essential Cookies: Required for the Website to function properly
Analytics Cookies: Help us understand how visitors use the Website
Functional Cookies: Remember your preferences and settings
Advertising Cookies: Deliver relevant advertisements and track campaign effectiveness

5.3 Third-Party Cookies

We may use third-party services that place cookies on your device, including:

Google Analytics (website analytics)
Facebook Pixel (advertising and analytics)
Other advertising and marketing platforms

5.4 Your Cookie Choices

Most browsers allow you to control cookies through settings. You can:

Block all cookies
Accept only certain cookies
Delete existing cookies
Receive notifications when cookies are set

Note that disabling cookies may affect Website functionality and your user experience.

5.5 Do Not Track Signals

Some browsers have “Do Not Track” features. Our Website does not currently respond to Do Not Track signals.

6. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

7. Data Security

7.1 Security Measures

We implement reasonable administrative, technical, and physical security measures to protect your information, including:

Encryption of sensitive data
Secure server infrastructure
Access controls and authentication
Regular security assessments
Employee training on data protection

7.2 No Guarantee

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7.3 Your Responsibility

You are responsible for maintaining the confidentiality of any account credentials and for any activities that occur under your account.

8. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes described in this Privacy Policy
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records

When information is no longer needed, we will securely delete or anonymize it.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

9.1 Access and Portability

You may request access to the personal information we hold about you and receive a copy in a portable format.

9.2 Correction

You may request that we correct inaccurate or incomplete information.

9.3 Deletion

You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, ongoing transactions).

9.4 Opt-Out of Marketing

You may opt out of receiving marketing communications by:

Clicking “unsubscribe” in our emails
Contacting us directly
Adjusting your communication preferences

Note: You cannot opt out of service-related communications necessary for our business relationship.

9.5 Restriction and Objection

You may request that we restrict processing of your information or object to certain uses.

9.6 Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time.

9.7 Exercising Your Rights

To exercise any of these rights, please contact us using the information in Section 14. We will respond to your request within a reasonable timeframe as required by applicable law.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

10.1 Right to Know

You have the right to request information about:

Categories of personal information collected
Sources of personal information
Business purposes for collection
Categories of third parties with whom we share information
Specific pieces of personal information collected

10.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

10.3 Right to Opt-Out of Sale

We do not sell personal information as defined by the CCPA. If our practices change, we will update this Privacy Policy and provide an opt-out mechanism.

10.4 Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising your CCPA rights.

10.5 Authorized Agent

You may designate an authorized agent to make requests on your behalf.

10.6 Verification

We may require verification of your identity before responding to requests.

11. Children’s Privacy

Our Website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Our services are based in the United States. If you access the Website from outside the United States, your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using our services, you consent to such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated Privacy Policy on this page with a new “Last Updated” date.

13.1 Material Changes

For material changes, we may provide additional notice, such as:

Email notification
Prominent notice on the Website
Pop-up notification

13.2 Your Continued Use

Your continued use of the Website after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

1-800-DUKE-BUYS-HOUSES
Website: https://1800dukebuyshouses.com
Contact Page: https://1800dukebuyshouses.com/contact/

We will respond to your inquiry within a reasonable timeframe.

15. Consent

By using our Website or services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

This Privacy Policy was last updated in January 2025. Please review this page periodically for updates.